(657) 204-0874

Privacy Policy

Last Updated: 11.13.2025

OTW Detailing (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website, booking form, SMS program, and email communications.

1. Information We Collect

We may collect the following types of information from users:

  • Name
  • Phone number
  • Email address
  • Booking details (vehicle type, services requested, preferred appointment time)

This information may be collected through:

  • Online booking forms

  • Inquiry forms

  • SMS opt-in forms

  • Email sign-ups

Direct communication (phone, text, or email)

2. How We Use Your Information

We use your information for the following purposes:
Transactional Purposes
  • Appointment confirmations
  • Service updates
  • Quotes, receipts, and follow-ups
  • Customer support
Marketing Purposes
  • Promotions, discounts, and special offers
  • Service reminders
  • Updates about new services or availability

By providing your phone number or email, you agree that OTW Detailing may contact you for both transactional and marketing communications.

3. Opt-Out Instructions

You may opt out of marketing messages at any time.

  • SMS: Reply “STOP” to unsubscribe. Reply “HELP” for help.

  • Email: Click “unsubscribe” at the bottom of any marketing email.

Opting out of marketing messages does not affect transactional messages such as appointment confirmations or service-related updates.

4. Data Protection & Security

We take reasonable measures to protect your information from unauthorized access, loss, or misuse. Your information is stored securely and used only for the purposes described above.

5. Data Sharing

We do not sell, trade, or rent your personal information to third parties.
We may share information only with:

  • SMS / email service providers

  • Payment processors

Scheduling software providers

These partners are contractually required to safeguard your data.

6. Your Rights

You may request:

  • Access to the personal data we hold

  • Correction of inaccurate information

  • Deletion of your information (except where legally required to retain records)

Email us at: otwdetailingoc@gmail.com

7. Contact Us

If you have questions about this Privacy Policy or use of your data, contact us:

OTW Detailing
Email: otwdetailingoc@gmail.com
Phone: (657) 204-0874